Sunday, July 5, 2009

How to overcome Limited Access Paypal

Several days ago I exposed the limited access from Paypal, this is notification that I received:
=======================
Hello R Devianty Tanjung Prawita,
As part of our security measures, we regularly screen activity in the PayPal system. During a recent screening, we noticed an issue regarding your account.

We have reason to believe that your account was accessed by a third party. Because protecting the security of your account is our primary concern, we have limited access to sensitive PayPal account features. We understand that this may be an inconvenience but please understand that this temporary limitation is for your protection.

For your protection, we have limited access to your account until additional security measures can be completed. We apologize for any inconvenience this may cause.

To review your account and some or all of the information that PayPal used to make its decision to limit your account access, please visit the Resolution Center. If, after reviewing your account information, you seek further clarification regarding your account access, please contact PayPal by visiting the Help Center and clicking "Contact Us".

We thank you for your prompt attention to this matter. Please understand that this is a security measure intended to help protect you and your account. We apologize for any inconvenience.

Thanks,

PayPal Account Review Department

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link in the top right corner of any PayPal page.

----------------------------------------------------------------
Copyright © 1999-2009 PayPal. All rights reserved.

Consumer advisory- PayPal Pte. Ltd., the holder of PayPal’s stored value
facility, does not require the approval of the Monetary Authority of Singapore.
Users are advised to read the terms and conditions carefully.
=================================================


I then respond by sending the necessary requirements to close the case of limited access to the way I upload a photo ID, proof of address from the Population Identity Card Indonesia called on the ID card/KTP (For use photo ID cards Alerts Residents look ahead, while for address proof card using ID card looks back) with the size of is small (the size of the Identity Card is the same as the original ID Card), but in fact according to Paypal proof photo ID, proof of address is too small to read, so cases of limited access I was suspended. Here is the reply email from Paypal:

==========================================================

Dear R Devianty Tanjung Prawita,

Thank you for contacting PayPal with your concern about account
limitation issue.

We have received the documents of Photo ID,proof of address. Thank you
for your cooperation.

But we are sorry that the document we received are too small to read. So
your account access limitation cannot be lifted at this time. We need
more information.

***To resolve your limitation effectively, please complete all the
following steps in one time.***

1.Fax or upload a copy of your photo ID (I.E National ID/Driver's
License/Passport). Please make the copy of this as large and as clear as
possible.

2.Fax or upload a copy of a current utility bill. The bill must show
your name and address exactly as they appear in your PayPal account. In
place of a utility bill, we will accept a copy of a cell phone bill,
bank statement, credit card statement, tax document or any other
official documents that helps us verify your residency at the address
listed on your PayPal account.

It is my pleasure to assist you. Thank you for choosing PayPal.

Sincerely,
Xin
PayPal Account Review Department
PayPal, an eBay Company

Copyright© 2009 PayPal Inc. All rights reserved.

Consumer advisory: PayPal Pte Ltd, the Holder of the PayPal™ payment
service stored value facility, does not require the approval of the
Monetary Authority of Singapore. Consumers (users) are advised to read
the terms and conditions carefully.

Original Message Follows:
------------------------
Form Message
customer subject: Limited Access Paypal
customer message: Additional Information: 'Dear paypal, I have linked
and confirm my credit card and send my proof of address and proof of
name but my account is still limited. Please tell me how to resolve my
limited access account? Thanks"'

===========================================================

Then I update the data that will tell in a large, in addition to the Identity Card, I also add the data to be sent are:
Billing Home Phone, Bank Account Book. How the data is still with the uploading to Paypal, with the first resolution to open the center. One day later a reply email from Paypal stating that my case of limited access has been completed and reviewed my account opened again, the following email from paypal :

=============================================================

Hello R Devianty Tanjung Prawita,

Our review is complete and we have restored your account.

We appreciate your patience and thank you for your help in making PayPal
the safest and most trusted online payment solution.

Thanks,

PayPal

Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page.

----------------------------------------------------------------
Copyright © 1999-2009 PayPal. All rights reserved.

Consumer advisory- PayPal Pte. Ltd., the holder of PayPal s stored value
facility, does not require the approval of the Monetary Authority of
Singapore.
Users are advised to read the terms and conditions carefully.

=================================================

Finally finished already limited access to the case. Hopefully my experience can be useful for those of you who are also experiencing the same problem.

Sign up for PayPal and start accepting credit card payments instantly.

2 comments: "How to overcome Limited Access Paypal"

RanggaGoBloG said...

wah gak mudeng sayah.... :D

Anonymous said...

paypal thugs are watching you real close..

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